Matchesfashion Returns Policy: Making Returns Easy
Simplified Return Process
Initiating a return with Matchesfashion is effortless. After requesting a return, you'll receive a return label or QR code via email. If you can't locate the email, you can access the returns portal through your Order History.
Extended Return Period and Collection Service
You have a generous 14 days from order receipt to request a return. Following the request, you have an additional 7 days to return the items. You can conveniently book a collection or drop off your parcels at a designated return location.
Flexible Options for Unwanted Items
If you change your mind about an item, you can return it for a full refund within 14 days. You also have the option of placing a new order for the desired item.
Exceptional Customer Care
Matchesfashion's Customer Care team is here to assist you with any return inquiries. You can reach them via phone, email, or by visiting the returns portal.
Reviews and Feedback
Matchesfashion actively seeks customer feedback to enhance their return process. They have a dedicated team monitoring reviews and promptly respond to negative feedback within 24 hours.
Recent Updates
In March 2024, Matchesfashion underwent a workforce reduction, which resulted in job losses. However, they remain committed to providing excellent customer service and easy returns.
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